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OPS Experience Admin

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Location: McKinney, TX, United States
Date Posted: May 8, 2023



Bringing our love of food to families for five generations!  Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entrées in grocery stores across the country, as well as for hot bars and restaurants. Help us create the finest food experiences including those with specialty certifications that include organic, gluten-free, and low sodium, among others. Join a proven team for growth, success, and a satisfying career!

The Operation Experience Administrator brings outstanding service to Blount’s employees and temporary staff, acting as an employee advocate and resource center.  This individual will provide services and connect employees to support departments as needed.  Work with individuals and groups to support business need and employee satisfaction.    

Shift details: 2nd Shift

Essential Duties and Responsibilities:

  • Customer service focus to all production employees; empower employees through education and hands on support; Deliver outstanding employee experience
  • Review hourly team members adherence to work schedule. This will include spending time on the production floor in each department, interacting with supervisors, and providing feedback on employee’s attendance.
  • Effectively track staffing levels in operation departments. Partner with operations leadership and the TA team to assist in sustaining adequate staffing levels.
  • Review department timecards for accuracy.
  • Acts as a liaison between employees and support departments (ie. HR, Safety, etc.)
  • Participate, assist, and support all Employee Engagement initiatives (survey support, open enrollment, all employee meetings, etc.)
  • Work with operations team to ensure timeliness with employee's requests (Ubers, badge access, UKG, market support, employee lockers assignment/management, and service requests, etc)
  • Build rapport and support Operation employees with resources; connect to various branches of the organization for career development, employee relation concerns, safety requests, and other areas impacting job satisfaction
  • Partners with Supervisors, Onboarding, and Training & Development, regarding the new hire process.
  • Communicates opportunities or trends to key stakeholders
  • Sick line support – triage to appropriate personnel
  • Commits to regular scheduled meeting with OPS team (PULSE, huddles, Roundtables, etc.)
  • Acts as a confidential liaison between safety & HR with ad hoc paperwork requests
  • Knowledgeable of all Operations areas of the business; hands on ability to demonstrate the job and articulate the duties necessary for areas throughout Operations; ability to cover/fill positions based on company need
  • Communicate effectively via email, Microsoft teams, and in person to operations employees, leadership, and various departments throughout the company
  • Communicates daily with Production Managers to assure program effectiveness
  • Works with employees to schedule appointments and obtain necessary information from support departments.
  • Document all employee interactions in accordance with standard processes
  • Assist in coordinating meals during peak season
  • During Peak Season Months weekend support is required.
  • Able to understand day to day operations with minimal oversight
  • Provides OPS management weekly updates
  • Assists with avanti market theft reports & service requests
  • Works closely with the Supplies & Services Department to ensure proper PPE and other VMI supplies are continuously replenished
  • Inspect plant and office premises including cafeteria during the shift as needed.

 Education and/or Experience                 

  • One year certificate from college or technical school
  • Six-Twelve months customer service-related experience and/or training
  • Ability to be an empathetic, non-judgmental, confidential resource
  • Strong oral, written and interpersonal communication skills
  • Proven skills to build and manage relationships, collaborate, influence, and negotiate across all levels within an organization. 

 Certificates, Licenses, Registrations

This position requires a valid driver’s license, pre-employment and annual screening of Motor Vehicle Record and personal automobile insurance coverage in accordance with the Blount Fine Foods Employee Handbook.

Responsibilities for Food Safety:

Responsible for completing required paperwork accurately and honestly, where applicable.

Must adhere to posted GMPs (Good Manufacturing Practices) when working within the production facility. Responsible for reporting suspicious packages, activities and individuals, where applicable

Language Skills                                              

Level II: the ability to communicate effectively both written and verbally in English and Spanish as it pertains to individual position.

Mathematical Skills                                        

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                           

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills                                              

To perform this job successfully, an individual should have knowledge of Internet software and Database and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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